Manager Çağdaş Workplace M/F (Rueil-Malmaison, 92, FR)

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CONTEXT

 

TheDBS IT France team is part of the global IT & Data common at Danone, with the purpose “We inspire & empower Danone through the world of tech and data” we support Danone to achieve its 2030 goals around One Planet One Health. IT & Data özgü set an ambitious vision, for technology and data to be declared strategic differentiators of Danone by 2025, powered by an agile IT & Data organization.

 We are looking for a Manager Çağdaş Workplace M/F, the position is based in Rueil-Malmaison.

 

 ABOUT THE JOB

 

As Manager Çağdaş Workplace, you will have the responsibility of:

 1/ Manage a team of 9 resources in France, internal & external, to increase the level of customer satisfaction, ensure our delivery capacity and be proactive in technical change management.

 

2/ Coordinate and communicate:

  • Coordinate and communicate within IT and the various entities within the Group: CBS, ITCC (with coordination needed) and various 3rd party contractors (Microsoft, Lenovo, HP…).
  • Communicate and elaborate technical roadmap for User Workspace within GTI,
  • Coordinate operational activities with other GTI service lines to ensure that delivery is at the right level,
  • Report and communicate KPI, SLA & following criteria to management.

 

3/ Manage Run activities:

  • Control and manage quality of Delivery to Users, including incidents resolution,
  • Responsible for objectives and SLA definition with various stakeholders,
  • Perform homogenous and standard processes and contribute to their improvement with Innovation as a motor
  • Manager the licensing for software
  • Activities are divided into 4 domains:
    • Workstation solution (Windows / MacOS)
    • Mail solution (Exchange)
    • Mobile solution (iOS / Android)
    • Software procurement

 

4/ Manage Project activities:

  • Develop all solution as an integrated digital solution
  • Ensure project follow up: on time, on budget
  • Ensure integration of projects into Run in relationship with project teams
  • Participate to the definition and validation of the SLA.

 

The scope of the team is to develop activities around:

 

1/ Devices Management in France

  • Pilot our new technical fetcher
  • Prepare, elaborate & Deliver France PC configuration
  • Support Level 2 & 3 with ITCC
  • Organize & control France deployment
  • Participate to Digital leverage
  • Organize and control deployment
  • Park Management Optimization
  • Change activities as best in class

 

2/ Application integration

  • Validate new version of France applications within our standards environments and digital new constraints
  • Follow Service Now tickets, Incident & Sorun Management
  • Be the Interface between service lines and bring values to the organization with “technical” coordinators

 

  • At least 5 years of experience within an IT function, with large competencies in IT, preferably in Service Delivery and WorkStation User experience
  • You have a broad knowledge on Information system, from project management skills to production management
  • You are a leader and bring value to the various processes, either technical or organizational, both oriented Services and Delivery
  • You are sensible to Service Level and results oriented in a fast-moving environment to have a sustainable efficiency
  • You are able to drive resources and energize teams and projects
  • You know how to train teams in a changing operational context and have proved your agility by accompanying huge number of diversities in your relations and contacts.
  • You are able to work in virtual team and drive influence towards shared goals
  • You are fluent in english

 

 

Do things your way. The way you work, the way you develop, the way you progress, it’s all up to you.

Working here you’ll need to enjoy a fast-pace, complexity and it can get a little challenging. But it’s packed with opportunities. You’ll work with some of the best-known brands in the world, such as [Blédina, Evian, et Actimel], and we absolutely guarantee that you can just be yourself. 

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

#LI-FR

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